Residence Concierge – Luxury Hotel Service

About the role

The Residence Concierge at The Lana, Dubai, is the front‑line ambassador for our luxury residences, delivering personalized, high‑touch service to discerning guests. You will work within the Rooms – Concierge department, embodying the Dorchester Collection’s "We Care" philosophy.

Key responsibilities

• Greet and welcome residents and guests, providing tailored recommendations and assistance.
• Arrange transportation, restaurant reservations, entertainment tickets, and special requests.
• Coordinate with internal departments (housekeeping, security, food & beverage) to ensure seamless experiences.
• Maintain accurate records of guest preferences and service interactions.
• Promote Dorchester Collection values and contribute to a culture of inclusivity and excellence.

Required profile

• Passion for luxury hospitality and a commitment to delivering exceptional guest experiences.
• Strong communication skills and a collaborative mindset.
• Ability to work flexible hours in a fast‑paced, multicultural environment.
• Willingness to uphold the brand’s standards of respect, creativity, and teamwork.

Required skills

What we offer

• Competitive salary package.
• World‑class development and training opportunities.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discount on food and beverage across the collection.
• Meals on duty, private medical and life insurance.
• Flight allowance every 24 months, shared company accommodation, and transportation to work.
• Uniform and laundry service provided.