Resort Host

About the role

Banyan Tree Dubai is looking for a Resort Host to create a warm, personalised experience for guests throughout their stay. From welcoming arrivals to ensuring a smooth departure, the role combines efficient front office service with attention to individual preferences. The resort sits on a private beach with views of the Arabian Gulf, behind Ain Dubai, and offers pools, spa, fitness centre and seven dining options.

Key responsibilities

• Welcome guests warmly and deliver personalised service in line with Banyan Tree standards, anticipating needs and arranging thoughtful touches for preferences and special occasions.
• Share recommendations on resort facilities, dining, wellness experiences and local attractions, and handle enquiries and concerns, escalating where needed.
• Manage check-in and check-out, including accurate registration, room allocation and billing, and prepare for arrivals by reviewing reservations and special requests.
• Maintain guest profiles, reservation details and operational records in the property management system, and process payments, deposits and foreign currency transactions.
• Coordinate with Housekeeping, Concierge, Guest Experience and Food & Beverage, record and follow up on requests, and share guest information during shift handovers.
• Recommend room upgrades and resort experiences, and explain rates and charges clearly.
• Follow front office procedures, brand standards and cash handling rules, protect guest privacy, and follow emergency procedures.

Required profile

• Previous experience in front office or guest services, preferably in a luxury hotel or resort.
• A hospitality qualification is an advantage.
• Strong spoken and written English; additional languages are an advantage.
• Flexible to work shifts, including nights, weekends and public holidays.

Required skills

• Familiarity with Opera or a similar property management system is preferred.
• Understanding of front office billing, payment handling and service standards.
• Problem-solving skills and attention to detail.

What we offer

• The chance to join an international, fast-growing group building a global brand.
• A competitive package and development opportunities.