Restaurant Manager - Lobby Lounge

About the role

Raffles Dubai, a five-star hotel in the city centre, is looking for a Restaurant Manager for its Lobby Lounge. The role leads and oversees daily operations, ensuring personalized service, product excellence and brand representation, while driving revenue through strategic initiatives and maintaining the standards of a luxury five-star hotel.

Key responsibilities

• Oversee and coordinate Lobby Lounge operations, keeping ambience, presentation and service aligned with luxury brand standards, and run regular inspections of hygiene, cleanliness and setup
• Implement and monitor SOPs in line with corporate and local F&B standards
• Handle guest feedback promptly, maintain a guest preference database, and work with PR and Marketing on promotions, seasonal activations and themed offerings
• Recruit, train and develop the team, run daily briefings and performance reviews, and ensure grooming and behaviour match brand standards
• Manage costs, inventory and revenue, and review budgets, forecasts and profit margins with F&B Management and Finance
• Work with Kitchen, Engineering, Housekeeping and Stewarding, and ensure compliance with HACCP, Dubai Municipality and hotel health, safety and sustainability standards
• Oversee opening and closing procedures, cash handling and reporting accuracy

Required profile

• Minimum 3-5 years of F&B management experience in a luxury hotel or upscale restaurant, with proven success in high-volume operations such as afternoon tea, lounge or all-day dining
• Degree or diploma in Hospitality Management or equivalent; advanced knowledge of luxury service standards (e.g. LQA) preferred
• Fluent English; additional languages are an asset
• Strong leadership, communication and problem-solving skills, with the ability to manage a diverse, multicultural team

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Special dining and wellness discounts