Restaurant Reception Manager

About the role

Fundamental Hospitality is hiring an experienced Reception Manager for its nightlife venue Adaline in Dubai. The role leads the reception team and delivers a seamless arrival and departure experience in a fast-paced, luxury dining environment.

Key responsibilities

• Lead, train and develop the reception team.
• Ensure every guest receives a warm, professional and personalised welcome.
• Oversee daily reservations, table allocations and guest flow.
• Manage VIP guests, special requests and guest preferences with discretion.
• Coordinate closely with restaurant management and front-of-house teams.
• Maintain accurate guest records and reservation details.
• Handle guest feedback and resolve concerns professionally and efficiently.
• Keep the reception area consistently presented to the highest standard.
• Support the recruitment, onboarding and development of reception team members.
• Maintain excellent knowledge of the venue, menu, events and wider group portfolio.

Required profile

• Previous experience as a Reception Manager or in a similar role in a luxury restaurant or high-end hospitality and nightlife environment.
• Fluency in English; additional languages are an advantage.
• Previous experience in Dubai or the UAE is preferred.

Required skills

• Strong leadership, communication and guest-relations skills.
• Excellent organisational and multitasking abilities.
• Confident use of restaurant reservation systems.
• Professional appearance and ability to stay calm in a high-volume environment.