Restaurant Supervisor - Hookah Lounge

About the role

Loco Hookah Lounge is a premium dining destination in Dubai Marina offering signature drinks and curated hookah experiences. It is looking for a full-time, on-site Restaurant Supervisor to oversee daily floor operations, manage staff schedules, supervise service standards and ensure guests receive attentive and efficient service.

Key responsibilities

• Oversee daily floor operations, manage staff schedules and supervise service standards
• Coordinate with the kitchen and bar teams and support hookah service operations
• Help resolve guest concerns promptly and professionally
• Monitor cleanliness and safety compliance
• Assist with inventory and stock control
• Train team members on service procedures and brand standards
• Support basic administrative tasks such as shift reporting, cash handling oversight and communication with management about operational needs

Required profile

• Experience in restaurant, lounge or hospitality supervision, with strong floor management and team leadership
• Excellent customer service skills, including conflict resolution and guest engagement
• Strong organisational and time management skills for coordinating shifts, staff coverage and workflow
• Ability to work flexible hours, including evenings, weekends and holidays, in a fast-paced environment
• Effective communication skills in English; additional languages commonly used in Dubai are a plus
• Previous experience in Dubai or GCC hospitality markets and knowledge of local health and safety regulations is beneficial

Required skills

• Knowledge of food and beverage service standards; hookah lounge experience or familiarity with shisha service is an advantage
• Basic administrative and cash-handling skills, including report preparation and adherence to operational procedures