Retail Sales Executive

About the role

The Retail Sales Executive will promote and sell telecom products and services to customers in a retail environment, ensuring a high level of service and achieving sales targets. The role involves product demonstration, handling transactions and supporting customers with technical and billing queries.

Key responsibilities

• Explain features and benefits of telecom products, perform comparative selling and provide service recommendations.
• Maintain a tidy store, keep brochures and information leaflets properly stocked.
• Achieve assigned sales targets and issue accurate payment receipts.
• Maintain up‑to‑date product knowledge to meet customer needs.
• Ensure stock and cash accuracy, handling discrepancies promptly.
• Complete customer and process tasks such as document verification, account changes, onboarding, self‑care registration and billing dispute resolution.

Required profile

• Retail or customer‑service experience in the telecom industry.
• Good understanding of telecom and data products and services.
• Minimum high school certificate for UAE nationals and diploma for expatriates.
• Computer literacy (Word, Excel, Outlook) and strong communication skills in English (Arabic optional).
• Highly self‑motivated, results‑oriented and able to build genuine relationships with customers.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook