Retention Manager - Regulated Forex Broker

About the role

A well-established regulated Forex broker with a growing international client base is expanding its Dubai operation and is looking for an experienced Retention Manager to lead the retention desk and grow the value of the existing client portfolio. You will lead a team of account managers and be responsible for re-deposits, client activity and lifetime value, while ensuring all client communication meets regulatory requirements.

Key responsibilities

• Lead, coach and motivate a team of retention / account managers to hit monthly re-deposit and net deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Required profile

• 3+ years in a Retention / Account Management role in forex or CFDs, including at least 1-2 years managing a team
• Proven track record of hitting and exceeding net deposit / re-deposit targets
• Experience in a regulated brokerage environment (e.g. CySEC, FCA, ASIC, DFSA, SCA, FSA)
• Fluent English; additional languages such as Arabic, Russian, Spanish, German or Italian are a strong advantage
• Based in Dubai or willing to relocate

Required skills

• Strong knowledge of trading platforms (MT4/MT5, cTrader) and financial markets
• Hands-on experience with forex CRMs (e.g. Salesforce, Panda, Antelope, Skale or similar)
• Excellent communication, negotiation and leadership skills

What we offer

• Tax-free base salary of USD 4,000-5,000 per month plus bonus
• Relocation package: 3 months' accommodation support, flight tickets to Dubai and UAE visa provided
• Full-time, permanent position, on-site in Dubai
• Medical insurance
• Career growth within an expanding regulated broker