Room Service Manager

About the role

Kempinski is looking for a Room Service Manager in Dubai to deliver an outstanding guest experience within its Room Service and in-room dining concepts. The manager leads a service team in close cooperation with the culinary team, providing courteous, professional and efficient service in line with hotel and Kempinski standards while driving sales and maximising profit. The position is permanent and full-time.

Key responsibilities

• Manage the team of Assistant Room Service Manager, order takers, waiters/waitresses and minibar attendants, setting a personal example in punctuality, dress code and grooming.
• Ensure the workplace and surrounding area stay clean and organised, and enforce high service and set-up standards.
• Take part in Room Service menu design with the Culinary Team, Bar Manager and Chef Sommelier, organise tastings of new menus and perform up-selling.
• Operate the POS system, produce outlet reports and analysis, and lead the outlet in cost control, revenue and profit.
• Assist in preparing the Room Service budget and the amenity plan, handle minibar operations and conduct monthly inventory of supplies and equipment with the Stewarding Department.
• Handle guest enquiries and complaints courteously, and act as Food & Beverage Duty Manager when the Heads of Department are absent.
• Implement a flexible work schedule, build a pool of full and part-time staff, run pre-shift briefings, hold monthly inventory and attend staff meetings and trainings.
• Monitor quality and guest satisfaction using quality assurance tools and customer satisfaction surveys, and prepare annual updates to the operations manual.

Required profile

• BA/BSc in Hospitality Management or a related field, preferably from a hotel school or an MBA.
• Minimum 2 years in an F&B management role, preferably with a 5-star hotel chain.
• Excellent spoken and written Arabic and English; an additional language is beneficial.
• Ability to work independently, thrive under pressure and solve problems proactively.

Required skills

• Proficiency in Excel and Word.
• Excellent written and verbal communication and organisational skills.
• Ability to delegate tasks and build effective working relationships with staff, clients and vendors.