Rooms Controller

About the role

The Rooms Controller will manage and coordinate room inventory for Emirates Palace Mandarin Oriental, ensuring accurate room status, maximum availability, and a seamless guest experience.

Key responsibilities

• Assign rooms to arriving guests based on availability, preferences, VIP status and operational needs.
• Oversee room blocking for groups, VIPs and special occasions and coordinate with Housekeeping on room status.
• Review daily inventory, manage out‑of‑order rooms and support overbooking strategies to optimise occupancy.
• Coach Front Desk colleagues, handle guest requests and complaints, and ensure timely communication across departments.
• Generate and distribute reports on room inventory, occupancy and revenue for operational planning.

Required profile

• Previous experience as a Rooms Controller or similar role in a luxury property.
• Strong knowledge of Front Office operations, room inventory management and revenue optimisation.
• Excellent communication and interpersonal skills with ability to interact confidently with guests and colleagues.

Required skills

• Proficiency in Opera PMS or other recognised hotel property management systems.