Sales Consultant – Home Department at Dubai Mall

About the role

The Sales Consultant will deliver excellent customer service in Bloomingdale's Home at Dubai Mall, identifying customer needs, offering advice and demonstrating suitable products. The role focuses on building relationships, achieving sales targets and fostering customer loyalty.

Key responsibilities

• Welcome and greet every customer warmly, providing consistent high‑level service.
• Identify needs, recommend and demonstrate appropriate products, suggest linked items and close sales.
• Process cash and electronic payments, issue receipts and provide professional checkout service.
• Handle complaints according to after‑sales policy and escalate when necessary.
• Maintain up‑to‑date product knowledge, fashion trends and in‑store promotions.
• Keep displays, fitting rooms and stock areas clean and organized; monitor stock levels and report shortages.
• Follow company policies on refunds, exchanges, security, health and safety.
• Recruit customers for the database and enter details accurately into the POS system.

Required profile

• High school qualification.
• 3 to 4 years of retail sales or customer service experience.