School Receptionist – Front of House

About the role

We are looking for a friendly and professional Receptionist to be the first point of contact for visitors and callers at one of our schools. You will deliver accurate information about the school’s location, curriculum, admissions process and tours while providing a high‑quality customer service experience.

Key responsibilities

• Provide comprehensive information on location, curriculum, admission procedures and school tours to callers and visitors.
• Answer telephone calls and enquiries courteously, directing them to the appropriate school personnel.
• Welcome and assist visitors, ensuring a positive first impression.
• Maintain a caller and visitor database, track monthly volumes and support lead generation.
• Perform administrative and secretarial tasks for the Front of House team.
• Adhere to GEMS policies, procedures and codes of conduct at all times.
• Participate in staff meetings and serve on committees as required.

Required profile

• Minimum of one (1) year experience in a receptionist or customer‑service role.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work in a diverse school environment.
• Willingness to support school events, admissions and peak periods.
• Punctual, reliable and maintains a professional appearance.
• UK‑enhanced DBS or equivalent police check.
• Bachelor’s or Master’s degree or related qualification.

Required skills

• Ability to multitask and manage peak workloads efficiently.
• Sound administrative and secretarial abilities.
• Good computer literacy with advanced proficiency in Microsoft Office.
• Experience coordinating telephone, email and walk‑in communications.