Senior Associate, Community Management

About the role

The Senior Associate, Community Management will oversee daily community operations, facilities management and stakeholder coordination for Tilal Al Ghaf, ensuring high service standards for owners and residents.

Key responsibilities

• Oversee daily community operations and manage facilities service providers.
• Develop policies, procedures and KPIs while ensuring regulatory compliance.
• Conduct site inspections and audits to maintain safety and operational standards.
• Handle customer complaints, coordinate resolutions and support community events.
• Liaise with owners’ committees, enforce community rules and assist with budgets and service fee collections.

Required profile

• Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management or related field.
• M100 Essentials of Community Management Certification.
• Minimum 3 years experience in real estate or related service industries.
• Knowledge of community management principles, facilities management and customer service practices.

What we offer

• Work in a friendly environment where positive vibes are shared.
• Join a diverse team of over 45,000 colleagues guided by a strong leadership model.