Senior Associate Director - Africa Market (Nigeria, Zambia, Uganda, Kenya, Ghana)

About the role

Standard Chartered is seeking an experienced professional for its Wealth and Retail Banking team, focusing on the African markets of Nigeria, Zambia, Uganda, Kenya and Ghana. The role uses experience in building and managing client relationships to develop new relationships, onboard new clients and maintain and service a portfolio through strong communication, negotiation and customer service.

Key responsibilities

• Create strategic plans for revenue generation and business development, aligned with the Digital Agenda for the region
• Generate new business to meet targets for customers, volumes, revenue, product mix, active/passive ratio and liabilities
• Induce all new customers brought in by the Branches & Direct Sales team
• Create sales call plans to acquire large prospective customers through referrals
• Maintain sales MIS data (calls, prospects, attrition, business done)
• Handle and reduce customer complaints while delivering professional service and high satisfaction and retention
• Lead by example, set the tone and expectations for the team, and collaborate with risk and control partners
• Ensure KYC/AML updates, accurate documentation and detection of suspicious transactions, money laundering and forgery
• Comply fully with anti-bribery, anti-money laundering and financial crime risk procedures
• Obtain the Security & Commodity Authority (SCA) license within 6 months of joining and complete the mandatory CPD programme after licensing

Required profile

• Experienced sales and relationship manager with a background in banking and investment products
• Good understanding of the business environment in the UAE, preferably with direct contacts in the local HNI community
• Ability to adapt to a multi-cultural environment

Required skills

• Strong communication and negotiation skills, with the ability to influence outcomes
• Networking ability to manage interdepartmental deliverables
• Leadership and interpersonal skills that promote team spirit
• In-depth knowledge of capital markets and financial planning

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days), with a minimum of 30 days of annual and public holidays combined
• Flexible working options between home and office
• Wellbeing support through Unmind, a global Employee Assistance Programme and sick leave
• Ongoing learning and reskilling opportunities