Senior Associate Director

About the role

Standard Chartered is seeking a Senior Associate Director for its Wealth & Retail Banking division in Dubai. The role focuses on building and managing client relationships across the region, driving new business acquisition and supporting the digital agenda.

Key responsibilities

• Develop and execute strategic plans for revenue generation and business development.
• Generate new business to meet targets for customer numbers, volumes, revenue, product mix and liability goals.
• Onboard new-to-bank customers sourced by branches and direct sales teams.
• Create sales call plans to acquire large prospective customers through referrals.
• Maintain and update sales MIS, including calls, prospects, attrition and business outcomes.
• Deliver high‑quality customer service, manage complaints and drive customer satisfaction and retention.
• Lead by example, foster a strong culture, and collaborate with risk and control partners.
• Ensure compliance with KYC and related regulatory requirements.

Required profile

• Proven experience in building and managing client relationships within banking or financial services.
• Strong communication, negotiation and customer service abilities.
• Strategic mindset with a focus on revenue growth and digital transformation.
• Ability to lead teams, set expectations and work closely with risk and control functions.

Required skills