Senior Digital Business Analyst – Business Banking Transformation

About the role

The Senior Digital Business Analyst will lead digital transformation initiatives within Business Banking, shaping onboarding, workflow automation, self‑service journeys, API integrations and AI‑enabled customer experiences. The role combines deep business‑banking expertise with hands‑on experience in digital channels and platform modernization.

Key responsibilities

• Lead business analysis activities for digital banking initiatives, translating business needs into user stories, functional specifications and process flows.
• Design end‑to‑end digital customer journeys and identify automation opportunities across onboarding and servicing processes.
• Define integration requirements, work closely with solution architects and engineering teams on API‑based integrations and system interfaces.
• Manage the product backlog, support sprint planning, backlog grooming and participate in solution design discussions.
• Support SIT, UAT and production deployment activities, ensuring compliance with regulatory and risk controls.

Required profile

• 7+ years of experience as a Business Analyst, with at least 4 years in digital banking or business banking transformation.
• Strong knowledge of business banking operations, corporate onboarding, KYC/AML compliance, risk and regulatory processes, and customer journey design.
• Proven track record delivering digital banking transformation programs, preferably in the UAE/GCC region.
• Agile/Scrum certification and experience working in Scrum teams (preferred).
• Experience with AI‑enabled onboarding and workflow automation solutions (preferred).

Required skills

• APIs and integration concepts
• Reporting and analytics tools
• BPM workflow solutions
• Digital banking platforms
• Visio / Draw.io for process modelling
• Data mapping and system interfaces
• AI automation use cases
• Confluence
• Power BI
• Jira
• SQL