Senior Firco Support & Integration Specialist

About the role

A highly experienced Senior Firco Support Specialist is sought in Abu Dhabi, UAE, with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI) and Firco Case Manager (CM API). The role centres on production support, incident management, API integrations, automation, data validation and system stability within a high-volume banking sanctions screening environment.

Key responsibilities

• Provide advanced production support for Firco Continuity, Firco Trust and FSK, monitoring real-time screening queues, batch screening and alert generation.
• Handle high-priority incidents such as screening outages, watchlist update failures, API response failures and decision-text anomalies, performing root cause analysis and implementing preventive actions.
• Ensure SLA adherence and regulatory compliance.
• Perform UAT and production validation testing, and support integration between Firco and third-party AI adjudication tools.
• Configure and manage Firco Prediction Integrator workflows and support inbound and outbound Case Manager API integrations.
• Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings, and manage field-level mapping between PI and CM.
• Troubleshoot API throttling and timeout issues and support system stability and continuous improvement initiatives.

Required profile

• 10+ years of hands-on experience with Firco Continuity (v6 preferred), Firco Trust, FSK, List Automation, Firco Prediction Integrator and Firco Case Manager.
• Strong experience with REST/SOAP APIs and JSON/XML transformation.
• Strong incident management, attention to detail, process improvement and mentoring capabilities.

Required skills

• Postman and SoapUI
• SQL with Oracle and SQL Server
• Shell scripting and Windows batch scripting
• Fortra Automate
• Advantageous: exposure to AI adjudication platforms, name versus transaction screening, and Azure/AWS