Senior Graphic Designer CRM & Customer Communications

About the role

The Senior Graphic Designer – CRM & Customer Communications will join a fast‑paced Marketing team, reporting to the Brand Manager and working closely with the CRM Manager. The role creates visually engaging, on‑brand communications for Email, WhatsApp and other CRM channels, optimizing performance and enhancing the customer journey.

Key responsibilities

• Lead the creative development and execution of all CRM communications across Email and WhatsApp, including brand and promotional campaigns.
• Translate campaign briefs into high‑quality, consistent creative that aligns with brand guidelines and commercial objectives.
• Own the end‑to‑end design process from concept through final delivery, ensuring accuracy, consistency and timely execution.
• Partner closely with the CRM Manager and broader Marketing team to deliver engaging, customer‑centric communications.
• Develop and maintain scalable design templates, components and best practices to improve efficiency and consistency across CRM channels.

Required profile

Required skills

• Responsive email design
• HTML email structure
• CRM platforms
• Video Editing
• After Effects
• Illustrator
• Photography
• InDesign
• Premiere Pro
• Branding principles
• Motion Graphics
• Photoshop
• Adobe Creative Suite
• Figma
• Animation
• Graphic Design