Senior Key Account Manager (Mandarin Speaker)

About the role

We are seeking an ambitious and results‑driven Key Account Manager to drive our growth across Dubai and Abu Dhabi. The role focuses on building a strong liability portfolio and delivering exceptional client engagement.

Key responsibilities

• Manage and expand relationships with assigned corporate and high‑value retail clients, acting as the primary point of contact.
• Drive acquisition of salary accounts, deposits and other retail banking products through corporate tie‑ups, and identify cross‑sell and up‑sell opportunities.
• Onboard new corporate relationships, conduct regular client reviews and ensure retention through proactive engagement.
• Deliver a seamless customer journey across onboarding, servicing and product utilization, handling escalations promptly.
• Ensure compliance with internal policies, regulatory requirements and KYC/AML guidelines, maintaining accurate documentation.
• Liaise with internal product, operations, credit and marketing teams to deliver integrated solutions.

Required profile

• Bachelor’s degree in Business, Finance or a related discipline.
• Relevant banking experience, preferably in HNWI / Priority Banking or Relationship Management.
• Proven track record of managing and growing high‑value client relationships.
• Strong understanding of UAE banking regulations, AML guidelines and Central Bank compliance.
• Good knowledge of retail and wealth management products including deposits, loans, credit cards and investment solutions.

Required skills

• Proficiency in CRM systems.
• Familiarity with banking platforms.