Senior Personal Banking Advisor – Call Center (UAE Nationals Only)

About the role

We are seeking a Senior Personal Banking Advisor to join our RBG RAK Call Center in Dubai. The role focuses on delivering exceptional telephone‑based service to both internal and external customers, ensuring their banking needs are met efficiently and professionally.

Key responsibilities

• Answer inbound calls and proactively engage customers to understand their banking requirements.
• Provide accurate information on products, procedures and services, guiding customers through banking solutions.
• Resolve issues and complaints on the spot, aiming for first‑call resolution.
• Identify and convert sales opportunities to achieve defined financial targets.
• Capture customer feedback and relay insights to support continuous product improvement.

Required profile

• University graduate, preferably with finance, banking or mathematics coursework.
• UAE national (as specified).
• 1–3 years of experience in a customer‑facing or banking environment.
• Bilingual proficiency (Arabic and English).
• Strong customer focus, excellent communication and listening abilities.

Required skills

• Computer literacy (ability to use standard office and banking software).