Senior Software Consulting Engineer

About the role

Cisco is looking for a Senior Software Consulting Engineer in Dubai to join a global team of experts who help organizations connect and protect their data and infrastructure in the AI era. You will act as the primary advocate and trusted advisor for a customer, driving business development and ensuring operational and service delivery excellence.

Key responsibilities

• Lead strategic engagements and periodic business reviews to share KPIs and actionable insights with customer leadership.
• Use analytics and AI tools to anticipate customer needs, deliver innovative solutions and streamline workflows.
• Provide technical leadership within the team and across the technology domain, acting as a thought leader in software engineering and integration.
• Coordinate with internal Cisco business units, including DevOps, service delivery and product management, to align operations.
• Visit and work onsite at the customer site in Dubai as needed to build relationships and give hands-on support.

Required profile

• Bachelor's degree in Computer Science, Engineering, Business or a related field, or equivalent practical experience.
• 6+ years of experience in customer success, technical support or engineering in a high-tech, B2B environment.
• Native Arabic and professional English.
• Experience with analytics, cloud/SaaS solutions and a commitment to AI adoption and continuous learning.

Required skills

• Case management and collaboration tools such as Salesforce and Jira.
• Technical expertise in LTE/5G networks, telecom protocols and IoT solutions, with troubleshooting in Wireshark, Splunk or SQL.
• Preferred: trusted advisor to C-suite or senior IT leadership, co-developing solutions that affect business KPIs, mentoring peers and translating technical concepts into business recommendations.