Senior Supervisor – Community Management

About the role

The Senior Supervisor – Community Management will act as the main liaison between DHCM and owners/tenants of assigned communities, ensuring timely service‑charge collection, monitoring community conditions and resolving issues to maintain high living standards and customer satisfaction.

Key responsibilities

• Respond to owner/tenant inquiries and complaints promptly, investigate issues and ensure satisfactory resolution.
• Collect service charges for assigned communities on schedule and communicate any changes to owners/tenants.
• Conduct regular site inspections to assess asset condition and service quality, including soft services, pest control, cleaning, waste management, landscaping and security.
• Monitor third‑party service providers against SLAs and coordinate corrective actions.
• Issue No Objection Letters, maintain accurate owner databases and log all complaints in the system.
• Prepare departmental reports, identify improvement opportunities and ensure compliance with DHCM health, safety and environmental policies.

Required profile

• Bachelor’s degree in business administration or related field (Master’s preferred).
• Minimum five years’ experience in community or property management and customer service.
• Proven project management abilities.
• Proficiency in MS Office.
• Strong interpersonal and communication skills.
• Effective problem‑solving and decision‑making capabilities.
• Excellent time‑management, prioritisation and organisational skills.
• Flexibility and adaptability.

Required skills

• MS Office
• Project Management