Server – Guest Service & Hospitality Role

Key responsibilities

• Maintain a positive and professional attitude while engaging with guests and supporting team members during service.
• Communicate clearly with the kitchen, cashier, and service teams to ensure accurate order flow and timely food delivery.
• Assist colleagues during busy periods by helping with seating, clearing tables, and supporting overall service operations.
• Build warm, friendly relationships with guests to enhance their dining experience and encourage repeat visits.
• Follow all hygiene, safety, and sanitation standards when handling food, beverages, and service equipment.
• Ensure tables, service areas, and utensils are cleaned and maintained according to brand and regulatory requirements.
• Adhere to safe food‑handling practices, allergen awareness protocols, and proper service procedures.
• Report any safety hazards, equipment issues, or hygiene concerns to supervisors to maintain a safe dining environment.
• Support the training of new service staff by demonstrating proper order‑taking procedures, guest interaction etiquette, and hygiene practices.
• Apply feedback from supervisors to improve speed, accuracy, and overall service performance.
• Assist colleagues by sharing product knowledge, menu details, and best practices to enhance team capability.
• Maintain a willingness to learn and adapt to new service standards, menu updates, and operational improvements.
• Help minimize operational costs by reducing order errors, managing table turnovers efficiently, and handling items with care.
• Support inventory control by monitoring the availability of service items such as cutlery, condiments, and tableware.
• Contribute to sales performance through effective upselling, menu knowledge, and promoting daily specials.
• Ensure accurate handling of bills, payment methods, and customer transactions to maintain financial accuracy and reduce discrepancies.

Required profile

• High school diploma or equivalent; hospitality or customer service certificate is a plus.
• 1–2 years experience in a service or customer‑facing role within the food & beverage or hospitality industry.
• Strong communication and interpersonal skills to engage warmly and professionally with guests.
• Ability to work efficiently in a fast‑paced environment while maintaining accuracy and service quality.
• Good knowledge of basic food and beverage service standards, hygiene practices, and order‑taking procedures.
• Strong teamwork, multitasking, and problem‑solving abilities to support smooth service flow.