Service Advisor – Automotive After‑Sales (UAE National)

About the role

The Service Advisor acts as the primary link between customers and the Toyota brand at Al‑Futtaim Motors, ensuring a seamless after‑sales experience that drives loyalty and revenue.

Key responsibilities

• Build and maintain long‑term customer relationships, providing clear explanations of work performed and associated costs.
• Manage customer complaints to satisfactory resolution, aiming to improve service value and Net Promoter Scores.
• Achieve monthly financial targets through upselling services and controlling discounts.
• Ensure compliance with standard operating procedures, company policies and distributor programmes.
• Coordinate with the production team to provide timely vehicle status updates and meet delivery commitments.

Required profile

• Diploma or Bachelor in Automobile/Mechanical Engineering.
• 3–5 years of experience in the automotive industry, preferably in a service role.
• Proficiency in Microsoft Office; SAP knowledge preferred.
• Fluent English with basic Arabic speaking ability.
• Strong interpersonal and communication skills, cultural sensitivity and teamwork orientation.

Required skills

• Microsoft Office
• SAP (preferred)