Service Advisor – Toyota/Lexus (UAE National) – Sharjah

About the role

We are looking for a UAE National Service Advisor to join Al Futtaim Automotive’s Toyota/Lexus service centre in Sharjah. The role focuses on delivering exceptional customer service, managing service orders and supporting revenue targets while ensuring vehicles are serviced correctly the first time.

Key responsibilities

• Build and maintain long‑term relationships with customers to drive retention and loyalty.
• Handle customer complaints, provide progress updates and ensure on‑time delivery of service.
• Explain work performed and associated costs clearly to demonstrate value.
• Achieve monthly revenue and service targets through upselling and discount control.
• Follow standard operating procedures, company policies and distributor programmes.
• Consult customers on service requirements and ensure first‑time fix quality.

Required profile

• Diploma or Bachelor in Automobile/Mechanical Engineering.
• 3–5 years of experience in the automotive industry, preferably in a service advisory role.
• Strong communication skills in English and basic Arabic.
• Customer‑focused attitude, culturally sensitive and team‑oriented.

Required skills

• Proficiency with Microsoft Office applications.
• Working knowledge of SAP (preferred).