Service Ambassador – Customer Facing Role

About the role

The Service Ambassador is the first point of contact for customers visiting the branch, ensuring a smooth and welcoming banking experience. You will manage branch traffic, promote digital banking, and guide customers to the right services.

Key responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow and reduce waiting times within the branch.
• Guide customers on self‑service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support customer onboarding and basic service requests.
• Promote Emirates Islamic products, services, and digital solutions.

Required profile

• High School Diploma; Bachelor’s degree preferred.
• 1–2 years of experience in customer service, hospitality, retail, or banking.
• Strong communication and interpersonal skills.
• Customer‑focused attitude; UAE national preferred.

Required skills

• Customer service excellence.
• Communication & relationship building.
• Problem solving.
• Sales awareness.
• Digital banking knowledge.
• Teamwork & collaboration.

What we offer

• Competitive salary and benefits.
• Career development opportunities.
• Learning and development programs.
• Healthcare and employee banking benefits.
• Inclusive and collaborative work environment.