Service Champion – Customer Service Representative

About the role

The Service Champion is the front‑line ambassador for FAB, delivering exceptional service to branch visitors. You will welcome customers, understand their needs, and guide them toward digital and traditional banking solutions while promoting FAB’s ‘Customer First’ culture.

Key responsibilities

• Welcome and assist customers visiting the branch, creating a positive first impression.
• Identify customers' needs, guide them to digital channels (FAB Mobile, ATMs, CDMs) and educate on available services.
• Handle routine banking transactions such as deposits, withdrawals, cheque clearing, foreign exchange and provide accurate information.
• Generate leads and meet referral targets by cross‑selling FAB products and services.
• Maintain error‑free transaction processing, comply with audit, risk and information security policies.

Required profile

• High school diploma.
• At least 2 years of relevant experience in the banking sector.
• Familiarity with bank products, customer service principles and related policies.
• Detail‑oriented with strong numerical aptitude and ability to maintain confidentiality.
• Basic computer literacy.