Service Modernization Solution Leader

About the role

Carrier is looking for a Service Modernization Solution Leader based in Dubai to lead the development and deployment of modernization solutions across its Middle East entities. The role identifies installed-base opportunities, shapes technically and commercially compelling solutions, supports local sales teams and drives pipeline conversion to deliver customer value, profitable growth and long-term service differentiation.

Key responsibilities

• Develop and execute the modernization strategy across Middle East entities, aligned with business priorities, installed-base potential, market needs and profitable growth objectives.
• Engage customers and consultants to define modernization roadmaps and lead the development of differentiated technical-commercial solutions, business cases and value propositions.
• Partner with country service and sales teams to identify opportunities, strengthen pursuit plans, govern pipeline quality and forecasts and accelerate deal conversion.
• Develop scalable tools, playbooks and governance, and provide training, coaching and deal support to strengthen modernization expertise and execution consistency.
• Coordinate with sales, application, engineering, operations, supply chain and finance teams; track bookings, sales, margin, conversion and execution performance; and drive timely recovery actions.

Required profile

• Bachelor's degree in engineering, business or a related field, with relevant HVAC or building services modernization experience across Middle East markets.
• Ability to assess installed equipment and develop compelling modernization solutions and business cases.
• Strong stakeholder influence, presentation skills and willingness to travel across the Middle East; Arabic is an advantage.
• Desired attributes: strategic and hands-on, collaborative, results-oriented.