ServiceNow Technical Lead - Digital Workplace

About the role

This role leads ServiceNow design and engineering within the Digital Workplace, delivering approved demands and governing scoped applications, integrations, upgrades and regression testing together with the Platform Lead and Enterprise Architecture. It also involves developing internal engineers and transferring partner knowledge.

Key responsibilities

• Deliver approved demands and govern scoped applications, integrations, upgrades and regression testing with the Platform Lead and Enterprise Architecture.
• Develop internal engineers and manage partner knowledge transfer.
• Produce approved solution and integration designs, reusable engineering patterns, and reviewed code and configuration.
• Deliver tested integrations, regression and upgrade assessments, and deployment and rollback plans.
• Maintain scoped-application standards, the technical-debt backlog and control-ready evidence.
• Hand over source records and BAU runbooks, coach internal engineers and document partner knowledge-transfer acceptance.

Required profile

• Current ServiceNow CSA certification.
• Certified Application Developer (CAD) and CIS-ITSM certifications.
• Desirable: implementation credentials aligned to the assigned integration/ITOM scope and architecture qualifications.

Required skills

• JavaScript/Glide APIs, business rules, client/server scripting, ACLs, scoped applications and Flow Designer.
• Hands-on REST authentication, error handling and transformations.
• Secure coding, source and update-set controls, testing, upgrade-conflict resolution and rollback design.
• Screening includes a code review and an integration-failure scenario supported by production.