Social Media Account Manager

About the role

NNC is seeking a Social Media Account Manager to own client relationships, translate business objectives into high‑performing social strategies, and drive execution from planning through reporting. The role sits at the centre of client interaction, collaborating with creative, strategy, production, growth and content teams.

Key responsibilities

• Act as the primary day‑to‑day contact for assigned clients, building trusted relationships in Arabic and English.
• Develop and own social media strategies across Instagram, TikTok, YouTube, Snapchat, X, LinkedIn, Facebook and emerging platforms.
• Lead monthly and campaign content planning, create clear briefs, review calendars and ensure cultural relevance of Arabic content.
• Manage project timelines, approvals and dependencies across multiple internal teams, flagging risks early.
• Interpret performance metrics (reach, engagement, watch time, conversions) and turn insights into actionable recommendations.
• Use generative AI tools (ChatGPT, Claude, Gemini) for research, briefing, reporting and workflow automation.
• Identify growth opportunities, support proposals and guard against scope creep.
• Maintain composure under pressure, solve problems proactively and support junior team members.

Required profile

• 4–6+ years of agency experience in social media, digital or integrated advertising.
• Native Arabic speaker with professional English proficiency.
• Proven track record managing multiple client accounts and stakeholders.
• Strong presentation, briefing and feedback skills.
• Deep understanding of UAE/GCC culture, audience behaviour and platform nuances.
• Excellent organisation, prioritisation and project‑management abilities.
• Comfortable challenging clients when it improves the work.

Required skills

• Generative AI tools: ChatGPT, Claude, Gemini.
• Social platforms: Instagram, TikTok, YouTube, Snapchat, X, LinkedIn, Facebook.
• Social analytics and listening tools: Sprinklr, Meltwater, Brandwatch, Hootsuite.
• Project‑management platforms: ActiveCollab (or similar).