Solution Lead – Chillers (EOC)

About the role

You will act as the primary point of contact for customers seeking advanced refrigeration services. Leveraging Johnson Controls’ Connected Equipment Portal and AI‑driven diagnostics, you will ensure high customer satisfaction through proactive, virtual, and on‑site support.

Key responsibilities

• Review portal dashboards, analyse data and produce actionable reports for branches and customers.
• Diagnose complex chiller and refrigeration systems, including motor current, vibration, oil and refrigerant analysis.
• Provide preventive, proactive and predictive maintenance, and detailed troubleshooting on‑site.
• Collaborate with field service teams, create area‑specific playbooks and support system retrofits or upgrades.
• Assist sales with technical recommendations and communicate service outcomes to customers.
• Deliver training on virtual diagnostics and the Connected Equipment Portal.
• Contribute to the OpenBlue roadmap to enhance AI and machine‑learning features.

Required profile

• Solid experience diagnosing, maintaining and repairing refrigeration systems.
• Strong knowledge of HVAC, building automation and energy‑management monitoring.
• Ability to solve complex operational issues and engage with customers effectively.

Required skills

• Motor current analysis
• HVAC diagnostics
• Connected Equipment Portal
• Monitoring systems
• Building automation
• Energy management
• Refrigeration diagnostics
• Machine learning
• Artificial intelligence