Technical Advisor – Automotive Diagnostics

About the role

We are seeking an experienced automotive technical professional with advanced diagnostic expertise to join our Aftersales workshop team in Dubai. As a Technical Advisor you will provide technical guidance for complex vehicle repair and diagnostic cases, working closely with customers, Service Advisors and technicians.

Key responsibilities

• Interact with customers to understand complex vehicle concerns and confirm reported symptoms.
• Conduct vehicle observations and road tests to support diagnosis.
• Provide technical consultation to Service Advisors and workshop technicians.
• Manage technical aspects of warranty repairs in line with established processes.
• Prepare and communicate technical findings and reports.
• Ensure diagnostic tools and equipment are maintained and available.
• Coach technicians on‑the‑job and contribute to their development.

Required profile

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Minimum 7 years automotive dealership experience, including at least 2 years as a Technical Advisor or Diagnostic Master Technician.
• Valid UAE driving licence.
• Strong customer‑handling, problem‑solving and communication skills in English.

Required skills

• Advanced automotive diagnostic knowledge.
• Proficiency with automotive diagnostic tools and equipment.
• Ability to diagnose and resolve complex technical concerns.
• Technical reporting and documentation skills.