Technical Manager - L0 / L1 Management
du · Dubai
Job description
Key responsibilities
- Perform incident triage and prioritization
- Perform basic troubleshooting to identify root cause and provide L0 support
- Monitor SLA, MTTR and service KPIs to meet the highest performance
- Produce operational reports and dashboards
- Manage vendors for incident resolution
- Coordinate change management/upgrades/fixes
- Propose roadmap feature improvements
Required profile
- Bachelor in IT/Telecom
- 3–5 years of experience in operation support and KPI reporting
- Experience with telco digital process and BSS process including ITIL and TM Forum AI operation processes
- Experience in BSS vendor management (escalation, reporting, operation improvement)
- Excellent communication and collaboration skills
Required skills
- ServiceNow
- Jira
- ITIL
- TM Forum AI operation processes
- API
- Artificial Intelligence
- Cloud-based services
- Telecommunications technologies
- Digital services
- KPI reporting tools
- SLA reporting
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Published 1 day ago
Expires 1 month from now
9 views · 0 interested
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du
Dubai
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