Technical Manager - L0 / L1 Management
du · Dubai
Job description
Key responsibilities
- Perform incident triage and prioritization
- Perform basic troubleshooting to identify root cause and provide L0 support
- Monitor SLA, MTTR and service KPIs to meet the highest performance
- Produce operational reports and dashboards
- Manage vendors for incident resolution
- Coordinate change management/upgrades/fixes
- Propose roadmap feature improvements
Required profile
- Bachelor in IT/Telecom
- 3–5 years of experience in operation support and KPI reporting
- Experience with telco digital process and BSS process including ITIL and TM Forum AI operation processes
- Experience in BSS vendor management (escalation, reporting, operation improvement)
- Excellent communication and collaboration skills
Required skills
- ServiceNow
- Jira
- ITIL
- TM Forum AI operation processes
- API
- Artificial Intelligence
- Cloud-based services
- Telecommunications technologies
- Digital services
- KPI reporting tools
- SLA reporting
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 6 days ago
Expires 1 month from now
24 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
du
Dubai
Related job offers
-
Outdoor Sales Executive
Emperor Com Technologies LLC Dubai -
Commissioning ICT/SAS Engineer – EPC Projects
NES Fircroft Dubai -
Senior Back End Developer – Java & Microservices
First Orion Dubai -
Network & Systems Administrator
eMinds Doubaï -
ICT Networking Engineer (2 positions)
Integrated Communication Network Abu Dhabi