Technical Program Manager (Remote – Dubai)

About the role

As Sardine expands with enterprise clients, the delivery process must combine formal program‑management rigor—governance, clear ownership, and predictable reporting—with the speed of a fast‑growing startup. You will own the integration project plan for complex, multi‑stakeholder enterprise engagements, coordinating milestones, dependencies, and client‑specific feature requests.

Key responsibilities

• Own the integration project plan for enterprise engagements, including milestones, dependencies, and implementation timeline.
• Serve as the client’s trusted point of contact throughout integration, communicating proactively and surfacing risks early.
• Track client‑specific product feature requests from intake through resolution, ensuring tickets are visible to Engineering and Product.
• Establish RACI and roles/responsibilities upfront on every engagement to provide unambiguous accountability.
• Manage regular, structured communication across Engineering, Product, Integrations, and the client, setting expectations proactively.
• Ensure deliverables and artifacts are organized, current, and owned by the appropriate team member.
• Develop fluency in the Sardine product to act as a thought partner on feature requests.
• Report on project health, including deliverable slippage, root causes, dependency risks, and capacity planning across concurrent engagements.

Required profile

• 7+ years of technical program or project management experience, including implementations for large enterprise clients.
• Direct experience with enterprise‑client formal project‑management expectations (structured governance, RACI, milestone reporting).
• Background in fintech, payments, fraud, risk, or compliance, preferably at a B2B SaaS company serving enterprises.
• Ability to act as a thought partner to Engineering and Product, discussing technical dependencies and trade‑offs.
• Excellent written and verbal communication skills, translating technical status for client project offices and executives.
• Strong organizational skills with the capacity to run multiple high‑stakes client engagements without losing detail.

What we offer

• Generous compensation in cash and equity, with early exercise for all options.
• Remote‑first culture with flexible paid time off and a year‑end break.
• Health, dental, and vision coverage for employees and dependents (US and Canada specific).
• 4% matching in 401k / RRSP (US and Canada specific).
• MacBook Pro delivered to your home.
• One‑time home‑office stipend for desk, chair, screen, etc.
• Monthly meal and social‑meet‑up stipends.
• Annual health, wellness, and learning stipends.
• Opportunity to join a fast‑growing company with world‑class professionals.