Technical Support Engineer

About the role

The Technical Support Engineer will ensure showroom and customer robots are ready for demonstrations, rentals, and after‑sales service. You will work on‑site across the UAE, handling configuration, testing, and direct customer interaction.

Key responsibilities

• Prepare and maintain showroom robots, including charging, software checks, mapping, branding and announcements.
• Conduct routine testing, basic repairs, and troubleshooting to keep robots operational and clean.
• Support delivery, installation, and onboarding of sold robots, handling technical enquiries remotely or on‑site.
• Manage support tickets, document issues and resolutions, and escalate complex problems to senior technical teams.
• Configure rental robots for specific projects, perform pre‑ and post‑rental checks, and provide on‑site support during events.
• Deliver product demonstrations, answer technical questions, and record prospect information in the CRM.

Required profile

• Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT or a related technical field.
• Basic knowledge of robotics software configuration, troubleshooting and networking.
• Comfortable conducting robot demonstrations and communicating with customers.
• Willingness to travel to client sites, exhibitions and project locations and work flexible hours.

Required skills

• Technical support
• Troubleshooting
• Robotics software configuration
• Networking