Ticketing Assistant – Dubai

About the role

As a Ticketing Assistant at Al Zarra Travel & Tourism in Dubai, you will support customers in booking and managing flights through various channels, ensuring accurate reservations and providing travel information.

Key responsibilities

• Assist customers with ticket sales, reservations, and travel information requests via in‑person, phone, and online channels.
• Check schedules, availability, routes, fares and booking conditions, and prepare confirmations, tickets, vouchers and travel documents.
• Coordinate with airlines, hotels, travel partners and internal teams to confirm bookings and process changes, cancellations, amendments and rebookings.
• Maintain accurate ticket and reservation records, verify traveler details and monitor upcoming departures and schedule changes.
• Prepare ticketing summaries, booking reports and trackers, and follow up with providers on pending information.

Required profile

• Minimum 1 year of experience in ticketing, reservations or travel administration.
• High school diploma (Bachelor’s degree in Travel & Tourism, Hospitality or Business preferred).
• Strong customer service, communication and sales abilities with excellent attention to detail.
• Ability to work under pressure, manage multiple tasks and ensure accurate data entry.

Required skills

• Familiarity with GDS platforms such as Amadeus, Sabre or Galileo.

What we offer

• Competitive salary based on experience.
• Hands‑on exposure to ticketing systems and reservation operations.
• Professional development in travel and ticketing.
• Collaborative team focused on accuracy and continuous improvement.