Welcome Desk Talent Coach – Supervisor

About the role

The Welcome Desk Talent Coach supports guests from arrival through departure, ensuring smooth check‑in, accurate billing and prompt resolution of any issues while upholding the brand’s service standards.

Key responsibilities

• Assist guests with check‑in, reservations, room assignments and key activation.
• Process all payment types, resolve credit‑card issues and balance cash drawers.
• Coordinate with Housekeeping, Bellperson and other departments to fulfill guest requests and ensure room readiness.
• Maintain accurate guest accounts, handle sold‑out situations and arrange alternative accommodations.
• Review shift logs, document pertinent information and perform bank counts at shift start and end.
• Support management in hiring, training, scheduling, evaluating and coaching staff while upholding company policies.

Required profile

• High school diploma or GED equivalent.
• At least 1 year of related hospitality experience.
• No prior supervisory experience required.
• Ability to stand, walk and lift objects up to 10 lb without assistance.
• Commitment to follow company policies, maintain professional appearance and protect confidential information.