Welcomer – Guest Reception Specialist

About the role

We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai, United Arab Emirates. As the first point of contact for guests, you will create a warm and personalized welcome experience in a vibrant, multicultural environment.

Key responsibilities

• Greet and welcome all guests with warmth, professionalism, and a genuine smile.
• Provide personalized check‑in and check‑out experiences.
• Assist guests with inquiries, directions, and hotel information.
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences.
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience.
• Maintain a visible presence in the lobby and be readily available to assist or guide guests.
• Promote hotel services, facilities, and ongoing promotions.
• Handle guest feedback, resolve issues or escalate them appropriately.
• Record and communicate guest preferences and special requests effectively.

Required profile

• Minimum 1 year of experience in a Front Office or guest‑facing role in a 4‑ or 5‑star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.
• Ability to work under pressure in a fast‑paced, multicultural environment.