Academic Services Manager – Al Ain Campus

About the role

The Academic Services Manager leads the delivery of high‑quality, student‑focused services across the academic lifecycle, from admission to graduation, at the Al Ain campus of the Higher Colleges of Technology. This role ensures processes are efficient, compliant and continuously improved.

Key responsibilities

• Develop and execute the Academic Services strategy and annual operational plan in line with institutional priorities.
• Lead continuous improvement initiatives through process standardisation, digitalisation and service enhancement.
• Analyse academic and operational data to identify trends, risks and resource needs, providing evidence‑based recommendations.
• Draft and maintain policies, procedures, service standards and governance frameworks for academic services.
• Oversee end‑to‑end delivery of admission, registration, scheduling, examinations, student records, academic documentation and graduation services.
• Collaborate with Student Affairs Central Services, academic leadership, faculty and other stakeholders to ensure integrated service delivery.

Required profile

• Demonstrated experience managing academic or student administration services.
• Strong analytical ability to interpret data and drive improvements.
• Excellent communication and stakeholder‑engagement skills.
• Knowledge of higher‑education policies and compliance requirements.

Required skills

• Graduation eligibility management
• Strategic partnership development
• Class and examination scheduling
• Process standardisation
• Service enhancement
• Academic documentation handling
• Digitalisation of academic processes
• Governance framework development
• Student records management
• Student admission and registration