Accounts Receivable

About the role

The Accounts Receivable position at Grand Mercure Dubai City is responsible for supervising and coordinating the hotel’s receivables function. Working closely with the General Accountant, the role ensures timely collection of payments, accurate recording of cash receipts, and compliance with credit policies.

Key responsibilities

• Supervise and coordinate activities of the Accounts Receivable section.
• Assist the General Accountant in efficient and timely collection of receivables.
• Process third‑party claims, refunds, discounts, write‑offs and ability‑to‑pay allowances.
• Maintain and update guest accounts in line with the credit policy.
• Investigate collection problems and liaise with financially responsible parties.
• Prepare account statements, reports and analyses as required.
• Recommend transfer of delinquent accounts to the appropriate department.
• Collaborate with all hotel departments to resolve collection issues and support guest satisfaction.

Required profile

• Proven experience supervising an Accounts Receivable team, preferably in hospitality.
• Strong understanding of cash receipt processing, invoicing and credit policies.
• Ability to analyse financial data and assist in budgetary recommendations.
• Excellent communication skills for coordinating with multiple departments and addressing guest queries.
• Detail‑oriented with a focus on accurate financial record‑keeping.

Required skills