AML Engagement Officer - Production Order Management

About the role

PACT Employment is recruiting an AML Engagement Officer for a part-time position in Dubai, focused on Production Order Management. The role manages the end-to-end handling of production order enquiries with UAE authorities, in line with regulatory requirements and current legislation.

Key responsibilities

• Manage the end-to-end process of Production Order Management in the UAE, ensuring enquiries are acted on and responded to in time, in line with internal procedures and external SLAs.
• Manage the UAE FIU / CBUAE PO enquiry portals.
• Manage the MLRO and UAE AML Compliance central mailbox for referrals and escalations from internal and external stakeholders.
• Handle enquiries from colleagues in other business areas and other HSBC Group offices professionally and responsively, giving appropriate guidance.
• Deal with regulatory correspondence with the CBUAE, SCA, UAE FIU and LEA, and respond to their enquiries and notices.
• Produce regular management information tracking operational statistics on productivity and quality metrics for the UAE.
• Maintain high-quality data in the Production Order Tracker and quality-check responses uploaded to the CBUAE / UAE FIU portal before MLRO approval and onward submission.
• Assign or refer queries and referrals to the relevant subject matter experts independently.
• Carry out process control assurance activities on information security for confidential records.

Required profile

• Bachelor's degree in Business, Finance, Accounting or Engineering.
• 0-1 year of experience in AML and sanctions compliance.
• Basic knowledge of AML regulations, banking services and regional compliance requirements.
• Ability to multitask and manage multiple projects.
• Good written and verbal communication skills.

Required skills

• Strong operational skills with accuracy and attention to detail.
• Proficiency in MS Office (Word, Excel and PowerPoint).