Analyst Franchise Innovation

About the role

Mastercard is seeking an Analyst to join its Franchise Innovation team in Dubai. The role supports the development, promotion, and execution of Franchise‑enabled solutions across the EEMEA region, combining customer engagement, data analysis, and operational support.

Key responsibilities

• Support promotion and adoption of Mastercard Franchise solutions with customers across EEMEA.
• Assist in customer engagements by presenting Franchise programs, standards and value propositions.
• Develop internal and customer‑facing presentations, reports and supporting materials.
• Analyze transaction data to identify trends, opportunities, risks and areas requiring attention.
• Support onboarding and enablement of new Service Providers and other ecosystem participants.
• Assist in managing Franchise Innovation initiatives, tracking milestones and deliverables.
• Support process improvements, automation initiatives and operational excellence projects.

Required profile

• Preferred experience in payments, banking, fintech, customer onboarding or related fields.
• Knowledge of card payments, merchant acquiring, e‑commerce or payment network operations is a plus.
• Experience with customers, data analysis, reporting and business insights.
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication and presentation abilities for business and technical audiences.
• Ability to work effectively in a cross‑functional, multicultural environment.
• Bachelor’s degree in Payments, Business or a related discipline.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word