Appointment Setter / Appointment Executive

About the role

We are looking for motivated, organized professionals to join our team as Appointment Setters or Appointment Executives. You will be responsible for contacting prospective customers, scheduling meetings and ensuring a smooth customer experience.

Key responsibilities

• Contact prospective customers via phone, email and approved channels, introduce company services and gauge interest.
• Schedule appointments for the sales team, manage calendars, send reminders and handle rescheduling requests.
• Maintain accurate contact records and update appointment status in the CRM system.
• Follow up with leads to improve attendance and meet outreach targets.

Required profile

• Previous experience in appointment setting, telesales, customer service or sales support is an advantage.
• Strong verbal communication and interpersonal skills; confident speaking with prospective customers.
• Good time‑management, organization and follow‑up abilities.
• Ability to manage multiple conversations and meet agreed targets.
• Proactive attitude and willingness to learn.

Required skills

• Familiarity with CRM systems
• Experience with calendar management tools