Arabic-English Speaking Appointment Setter (Remote)

About the role

A surgeon's practice is looking for an organised, empathetic Arabic- and English-speaking Appointment Setter with a medical reception background to manage inbound enquiries. You will be the first point of contact for prospective patients, answering enquiries, explaining the consultation process, scheduling appointments and following up with interested people. This is a non-clinical role; you will not give medical advice or promise treatment outcomes. The position is remote, with all business accounts, communication systems and training provided.

Key responsibilities

• Respond promptly to patient enquiries by phone, WhatsApp, email and other approved channels, in Arabic and English.
• Explain consultation arrangements, fees, availability and next steps, then book, confirm, reschedule and cancel appointments.
• Follow up with interested patients who have not yet booked, and send reminders and preparation instructions.
• Record enquiries, bookings and follow-ups in the CRM or practice management system.
• Coordinate with the reception and clinical team, escalating clinical questions and urgent concerns promptly.
• Handle patient information discreetly and use only authorised systems.

Required profile

• Strong spoken and written Arabic and English, confident on patient phone calls in both languages.
• Previous experience in medical reception, patient coordination or appointment scheduling in a healthcare practice.
• Experience managing appointment calendars, enquiries and follow-up, and attention to detail.
• Preferred: currently based in the UAE, experience supporting a surgeon or specialist clinic, familiarity with UAE patient service expectations, previous remote reception experience, and experience guiding patients from enquiry to consultation.

Required skills

• Confidence using CRM systems, scheduling software, email and business messaging tools.
• Ability to work independently, prioritise enquiries and escalate issues early.
• Private, quiet workspace, reliable internet and availability during agreed hours.

What we offer

• Training on the practice, consultation journey and booking procedures, plus scripts, FAQs and communication templates.
• Access to business accounts, calling tools and scheduling systems, with ongoing feedback and support.
• Targets set after training for response time, booking conversion, attendance, accuracy, follow-through and patient experience.