Assistant Branch Manager - UAEN Only

About the role

Emirates Islamic Bank is hiring an Assistant Branch Manager who will focus on UAEN (UAE Nationals) customers. The role combines customer service excellence, branch operations support and sales, and acts as the branch lead in the Branch Manager's absence.

Key responsibilities

• Ensure customer service teams deliver high satisfaction through good product and service knowledge, and handle escalated customer queries
• Work with departments to share feedback on products and services based on customer analysis, and help design process improvements alongside digital channels
• Support branch sales, revenue, deposit, lending and customer acquisition targets, and drive cross-selling of banking products
• Monitor daily operations, operational risks, controls, cash management and transaction accuracy
• Coach and guide branch staff to meet individual and team objectives
• Ensure compliance with KYC, AML, operational controls and internal banking policies
• Support the Branch Manager in performance monitoring, staff planning and daily management, and act as branch lead in their absence
• Build customer relationships and grow the branch portfolio

Required profile

• Bachelor's degree in Business, Banking, Finance or a related field
• Experience in retail banking, branch operations, sales or customer service
• Previous supervisory or team leadership experience preferred
• Organized, able to work independently in fast-paced environments and lead teams

Required skills

• Strong knowledge of retail banking products, branch operations, KYC/AML, compliance and risk controls
• Sales, customer relationship, people management and problem-solving skills
• Excellent communication and stakeholder management skills