Assistant Housekeeping Manager

About the role

FIVE Hotels and Resorts is looking for an Assistant Housekeeping Manager in Dubai. The role oversees the administration and management of the group's housekeeping operations, supports the Housekeeping Manager, trains the team on cleaning and hygiene standards, and coordinates closely with Front Office, Engineering and Laundry. The advertised compensation is a fixed monthly salary of AED 3,600.

Key responsibilities

• Oversee housekeeping operations and ensure guest service meets the group's standards, including inspecting guest rooms, public areas and the pool after cleaning.
• Audit and train the housekeeping team on cleaning and hygiene standards.
• Act as a liaison between housekeeping, engineering, front office and laundry, and document and resolve discrepancies with the front desk.
• Run sold room reports, verify room status, determine discrepant rooms, prioritise cleaning and update the status of departing guests' rooms.
• Prepare and communicate changes in room assignments, and hand over issues to the next shift with accurate paperwork.
• Assist management in hiring, training, scheduling, evaluating, counselling and disciplining staff, and help maintain monthly financial records and conduct monthly inventories.
• Follow safety and security policies, report hazards and accidents, complete required safety training, and maintain a professional appearance and uniform.
• Protect proprietary information and assist management in increasing profitability.

Required profile

• At least 3 years of managerial experience in a luxury hotel in the UAE.
• High school diploma or equivalent; additional hospitality or housekeeping training is preferred.
• Fluent English; additional languages are a plus.
• Proactive, detail-oriented, with strong communication, organisational and supervisory skills.

Required skills

• Hotel PMS, specifically Opera.
• Word, Excel and Outlook.
• Knowledge of Forbes and Leading Quality Assurance (LQA) standards is advantageous.