Assistant - Information Technology

About the role

The Assistant - Information Technology supports the IT department by assisting with daily technical operations, troubleshooting, system maintenance and user support. The role helps ensure the smooth functioning of IT infrastructure and provides technical assistance to staff. It reports to the IT Manager / IT Supervisor.

Key responsibilities

• Assist in maintaining and monitoring IT systems, including hardware, software and networks
• Provide technical support to end-users for hardware, software and network issues
• Assist in installing, configuring and updating computer systems and software
• Help maintain security protocols, including user access control and data backups
• Document IT procedures and maintain inventory of IT equipment and software licenses
• Collaborate with vendors and service providers for repairs, upgrades and purchases
• Support IT projects and initiatives as assigned by the IT Manager
• Respond promptly to helpdesk tickets and ensure timely resolution
• Assist in training staff on IT tools and best practices

Required profile

• Diploma or degree in Information Technology, Computer Science or a related field preferred
• Good problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn new technologies and adapt to change

Required skills

• Basic knowledge of computer hardware, software and networking
• Familiarity with Windows and Linux
• Preferred: experience with IT helpdesk support, knowledge of cybersecurity principles, basic scripting or programming

Working conditions: office environment with some on-site troubleshooting; occasional after-hours support may be required. Location: Al Bidyah, Fujairah, UAE.