IT & Operations Analyst (App QA & Fleet / VMS Reporting)

About the role

This role combines daily quality testing of the Dr. Sunny mobile application with operational reporting and analysis across the fleet. It covers fuel consumption, vehicle management system (VMS) route optimization and related cost reporting, helping the business run the app and field operations efficiently.

Key responsibilities

• Perform the daily routine test of the Dr. Sunny mobile app (iOS and Android) against the defined checklist and pass criteria.
• Test booking, nurse availability and ETA across the emirates (Dubai, Sharjah, Ajman, UAQ, RAK), payment, coupons, login and core service flows.
• Log defects with clear steps, screenshots and severity, follow up with the development vendor until resolved, and submit a daily test summary.
• Collect and analyse fuel consumption data per vehicle and per driver, track cost per km and efficiency, and flag anomalies or overspend.
• Review VMS data and trips to identify route-optimization opportunities (reduce km, idle time and overlaps; improve coverage and ETAs).
• Monitor fleet utilization and prepare recurring reports for management, including the App Daily Test Report, Fuel Consumption Report, VMS Route Optimization, Fleet Utilization, Cost-per-Booking and Issue / Bug Log.
• Maintain accurate records and dashboards, coordinate with operations, drivers/nurses and the development vendor, and present findings with recommendations.

Required profile

• IT background (degree or diploma in IT / Computer Science / related, or equivalent practical experience).
• Committed, reliable and dependable, with a willingness to follow through on a daily routine.
• Comfortable testing mobile apps and raising issues clearly.
• Analytical, able to work with data (fuel, trips, VMS) and build simple reports and dashboards.
• Detail-oriented, organized and able to meet daily deadlines.
• Good written communication for logs, reports and vendor follow-up.

Required skills

• Good with Excel / Google Sheets.
• Reporting or BI tools such as Power BI / Looker Studio are an advantage.
• Nice to have: experience with VMS / fleet / GPS tracking systems, exposure to QA / software testing, and basic SQL or data-analysis skills.