Assistant Manager – Front Office

About the role

Hyatt Place Dubai Baniyas Square is reopening and seeks an experienced Assistant Manager – Front Office to support daily operations and ensure exceptional guest experiences. You will work closely with the Front Office team, other hotel departments, and senior management to maintain Hyatt’s high standards of hospitality.

Key responsibilities

• Support day‑to‑day management of Front Office operations, including check‑in, check‑out and guest arrivals.
• Lead, motivate and develop Front Office staff to achieve high guest satisfaction and operational performance.
• Handle guest concerns, feedback and service recovery promptly and professionally.
• Monitor room inventory, allocation and VIP arrivals to optimise efficiency.
• Drive room revenue through upselling and effective inventory management.
• Ensure compliance with Hyatt brand standards, policies and procedures.
• Conduct daily briefings, prepare duty rosters and manage staffing levels.
• Collaborate with Housekeeping, Engineering, Reservations, Sales and other departments for seamless service.
• Oversee cashiering procedures, audit compliance and financial controls.
• Act as Manager on Duty when required, resolving operational issues.

Required profile

• Diploma or degree in Hospitality Management or related field.
• 2–3 years supervisory experience in Front Office operations within an international hotel.
• Strong leadership, communication and interpersonal abilities.
• Excellent problem‑solving and conflict‑resolution skills.
• Fluent English; ability to work flexible shifts, including weekends and holidays.

Required skills

• Proficiency with hotel PMS systems.
• Strong command of Microsoft Office applications.