Assistant Manager - People Services

About the role

The Assistant Manager – People Services will oversee onboarding, off‑boarding, visa renewals and related HR processes for multiple business units within P&C Shared Services. The role ensures compliance with Service Level Agreements, coordinates with key stakeholders and supports the transition to new HR systems.

Key responsibilities

• Manage end‑to‑end onboarding and off‑boarding, ensuring all documentation, visa processing and system updates are completed accurately.
• Oversee new visa applications, renewals and coordination with Government Relations, including medical tests, Emirates ID issuance and stamping.
• Maintain SLA performance for all People Services activities and provide regular reporting to management.
• Collaborate with HR Business Partners, Finance and other departments to align People Services with business needs.
• Administer Group Life and Medical Insurance policies, handling enrollment, renewal and claim processing.
• Manage invoicing and payment reconciliation for medical insurance, travel expenses and other People Services costs.
• Lead the People Services team, distributing workload, coaching staff and fostering a collaborative environment.
• Identify process improvements, drive automation and adopt agile work practices to enhance efficiency.

Required profile

• Bachelor’s or Master’s degree in Business Administration, Human Resources or related field.
• Minimum 5 years of experience as an HR Generalist or in P&C Shared Services, with proven team‑leadership experience.
• Strong understanding of labor laws, compliance requirements and HR service delivery models across multiple regions.
• Excellent communication, stakeholder‑management and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office Suite, especially advanced Excel for data analysis.
• Experience using HR technology platforms and related software tools.